General Questions

Where is Neotech located?

We are located near Bozeman, Montana. Our mailing address is 304 Andrea Drive, Belgrade, MT 59714. Please note that we do not have a showroom at this address; however, if you are in the area feel free to give us a call.

How can Neotech be contacted?

We can be contacted by:

Phone: 406.388.1377
Toll-Free (within the USA): 1.800.251.7815
Fax: 406.388.2063

Customer Service Email: cs@optechusa.com or css@optechusa.com

Technical Website Issues: web@optechusa.com

Give us a call, we have the best customer service and technical support in the industry.

Are your products really made in the USA?

Yes, Neotech is a family-owned and operated company. We are extremely proud to be able to manufacture most of our products in our Belgrade facility. We have wonderful employees who care about making quality products, their pride and hard work is visible in all of our offerings.

Does Neotech ever attend trade shows?

Yes, we attend NAMM and TMEA.

How are Neotech and OP//TECH related?

Neotech is the division of OP//TECH that produces the finest neoprene straps, pouches and accessories for the musical instrument industry.

Why choose Neotech straps over other options?

Our straps and other accessories are copied by our competitors, like Protec, more than any other original equipment manufacturer so you know what we design and produce is the best. The big difference is we designed and manufacture our products in the USA and theirs is a copy made in China. We are committed to offering our customers the best materials available in a wide assortment of unique designs. As a USA manufacturer, we are extremely focused on providing a consistent, quality line of accessories that our customers can have the utmost confidence in using on their equipment. We stand firmly behind each product. We still believe in the old motto that if you make a good product, it should last and you will earn the trust and loyalty of your customers. That is exactly what we strive to do. By combining the best customer service, quality products, solid warranty and innovation that’s driven by function we hope to earn your trust. Neotech has spent the past several decades creating products that benefit customers by providing the ultimate in function and comfort. You will feel and enjoy the difference.


How does the strap reduce the felt weight of my gear?

The neoprene stretches to fit the contours of your neck and shoulders so that it evenly disperses the weight over a larger area. It also absorbs the shock of your movements so that your neck and shoulders don’t feel the brunt of it - similar to the shocks on your car.

Do the straps slide off the shoulder?

Many of our straps offer a non-slip backing which clings effectively to the shoulder reducing the possibility of slippage. As the neoprene also contours to the shape of the shoulder it has a higher contact area than most rigid strap designs.

Can my Neotech strap be washed?

Yes, simply hand wash with mild detergent, rinse thoroughly and lay flat to dry.

What materials are used in the straps?

Most of our straps use one of two major materials to obtain the ultimate in comfort. Many of our straps use a comfort-stretch system that uses different types of material such as neoprene and Polyurethane in conjunction with fabrics and elastics to control the stretch based on the desired weight range. Other straps use a memory foam to help prevent pressure points and evenly distribute the weight. Some straps such as the Mega Straps have five layers to provide ideal comfort and let you focus on making music. Beyond the pads, all of our straps incorporate hardware made from nylon, acetal, or metal. The transitions from the pad to the ends of the strap are made from leather or elastomeric custom molded hardware. The webbing of varied widths and thicknesses is made of nylon or polypropylene depending on the design.


Phone: 406.388.1377

Toll-Free (within the USA): 1.800.251.7815

Customer Service Email: cs@optechusa.com