We handle returns on a individual basis with the ultimate goal of making sure our customers are happy. If you are not completely satisfied with your Neotech™ product, we will be happy to allow you to return or exchange the item within 30 days from the date of purchase, for a full refund or exchange (excluding shipping charges).
The following conditions must be met for a return or exchange to be accepted:
* Item(s) must be unused and resalable
* Item(s) must still be in their original packaging with all tags attached
* Item(s) must not be damaged or show signs of wear or a full refund may not be possible
* Write the reason for return on the invoice included with your original shipment
*Please note that we cannot accept returns or exchanges of clearance or sale items.
To complete a return, send the product with proof of purchase and your information to us at:
Attn: Returns
OP//TECH USA
304 Andrea Drive
Belgrade, MT 59714
We will send a confirmation email once item(s) have been received. Customers are responsible for all return shipping costs. Once your item has been processed and approved, a refund will be issued within 5-7 days to your original form of payment.
For Customer Support or additional questions, please email us at: info@optechusa.com